Frequently Asked Questions (FAQs)
Hair Extensions
Q: What types of hair extensions do you use?
A: We only use the highest quality, ethically sourced human hair. Every extension type is tested for at least nine months before being available in our salon to ensure longevity, shine, and seamless blending.
Q: How long do hair extensions last?
A: With proper care and maintenance, most of our extensions last between 6-12 months. Our team provides full guidance to ensure your extensions stay silky and secure for as long as possible.
Q: Can I wash, style, or color my extensions?
A: Yes! Extensions can be washed, styled, and even colored, depending on the type. Our stylists will provide personalized instructions for heat styling and maintenance to keep your extensions looking flawless.
Q: How do I choose the right type of extensions for me?
A: Our team offers complimentary consultations where we assess your hair type, lifestyle, and goals. We’ll recommend the best extension type, length, and placement to achieve a natural, luxurious result.
Appointments & Consultations
Q: Do I need to book a consultation before my appointment?
A: For first-time clients, we highly recommend a consultation to discuss your desired look, hair health, and options. This ensures your appointment is tailored perfectly to you.
Q: Can I request a specific stylist?
A: Yes. Our team is small and highly trained. Booking with a preferred stylist ensures consistency and allows for a fully personalized experience.
Q: What is your cancellation or rescheduling policy?
A: We require 24–48 hours notice for cancellations or rescheduling. This allows us to accommodate other clients and maintain the quality of service you expect.
Luxury Experience / Salon Environment
Q: What makes AB’Z different from other salons?
A: At AB’Z, you’re investing in more than a service — you’re buying into an experience. From our highly trained team to our luxurious, carefully designed spaces, every detail is crafted to ensure your time with us is relaxing, precise, and indulgent.
Q: Do you offer services for special occasions?
A: Yes! We provide bespoke styling, extensions, and color services for weddings, events, photoshoots, or any occasion where you want to look your best.
Q: Are your products safe for all hair types?
A: Absolutely. All products and extensions are tested to be safe, non-damaging, and compatible with a variety of hair textures and conditions.
Maintenance & Aftercare
Q: How do I care for my extensions at home?
A: We provide detailed aftercare instructions with every appointment. Key tips include gentle brushing, using sulfate-free products, and avoiding excessive heat. Optional maintenance appointments are available to keep your extensions in perfect condition.
Q: Can I sleep with my extensions in?
A: Yes. We recommend braiding or gently tying your hair before bed to maintain longevity and reduce tangling.
Q: Do you offer aftercare products?
A: Yes. We stock a curated range of premium products specifically designed to protect and prolong the life of your extensions, available for purchase in-salon and online.
Booking & Payment
Q: Can I book online?
A: Yes. Our website allows you to book appointments with ease. You can also contact us directly to schedule a consultation or request a specific stylist.
Q: Do you offer gift cards?
A: Yes! AB’Z gift cards make the perfect gift for any occasion and can be redeemed at any of our locations.
Q: What forms of payment do you accept?
A: We accept all major credit cards, debit cards, and contactless payments. Gift cards and packages are also available.